FAQ

  1. Currency
  2. Shipping
  3. Payment
  4. Returns and exchanges
  5. Order cancellations
  6. Toy safety
  7. Stock and materials

Currency and minimum order amount

All prices are in Canadian dollars. Based on the current exchange rate, this typically equates to a 20%-25% discount for American shoppers! This not only applies to the price of products but to the price of shipping as well. The minimum order amount is 10 dollars (CAD). 

Shipping

All orders are shipped out on Saturday ONLY.

I ship to Canada, USA and internationally! Everything is shipped using Canada Post or UPS. A tracking number will be provided to all Canadian customers. A tracking number will only be provided to US and International customers if chosen at checkout. Small Packet Air is the most economical shipping rate, however NO tracking number is available. UPS shipping always comes with a tracking number.

Shipping to Canada

Cost of shipping is calculated automatically and is based on weight, box dimensions and destination. I do my best to keep the cost of shipping as low as possible. I ALWAYS refund any shipping overcharges. I do not charge any shipping or handling fees. What you pay for shipping is what I pay Canada Post or UPS.

You will receive a tracking number once the shipping label has been created.

Shipping to US

Cost of shipping is based on weight, box dimensions and destination. You will receive a tracking number ONLY if you chose the mailing option which includes tracking at checkout. Small packet air is the most affordable but does NOT include a tracking number. UPS standard DOES include a tracking number. Delivery times to the US is approximately 4-10 days after the order has been shipped. It is the buyers responsibility to know what can be purchased and brought across the border.

I do my best to keep the cost of shipping as low as possible. I ALWAYS refund any shipping overcharges. I do not charge any shipping or handling fees. What you pay for shipping is what I pay Canada Post and UPS.

International Shipping

I do ship internationally. Shipping is calculated at checkout and is based on box weight and dimensions as well as destination. If you have any questions, please contact me for a shipping quote. It is the buyers responsibility to know what can be purchased and brought across the border.

I do my best to keep the cost of shipping as low as possible. I ALWAYS refund any shipping overcharges. I do not charge any shipping or handling fees. What you pay for shipping is what I pay Canada Post.

Payment

Payment is in Canadian dollars. If you are purchasing outside of Canada, the exchange rate will be calculated based on the rate on the day of your order. This is done automatically via Paypal or Stripe (credit card payment platform) You can pay by Paypal, Mastercard, America Express or Visa. If you need to make other arrangements such as paying by money order, please contact me.

Returns and exchanges

ALL SALES ARE FINAL.

Due to health and safety of my customers. I do not resell an item once it leaves my shop to prevent the risk of spreading disease. This means all sales are final, no returns will be accepted.

I am happy to answer any questions or respond to any concerns you have prior to purchasing. Please message me before checking out to be sure what you are buying will work for you and your bird!

Order cancellations

Cancellations are only accepted if the order has not shipped out already

Toy safety

Bird safety is of utmost importance to me while making bird toys. Every material and product I use comes from bird toy part providers ensuring they are bird safe. I make the same toys for my own birds.

That being said, as with all bird toys, it is your responsibility to supervise and make sure the toys you give your birds are safe. No toy is ever completely bird safe. Parts can be torn off, can fray or can be broken, creating a hazardous situation. Please always supervise your birds and routinely inspect their toys!

Stock and materials

My toy making room, stock and materials are away from my flock in a smoke-free household. All materials are stored in containers. Parts come from reputable bird toy part sellers. Balsa and Basswood are kiln dried, non-treated and come from the United States. All dye is either bird safe VitaCritter or Wilton's gel food dye. Any metal parts are either stainless steel or nickel plated.